Hello all! I just joined this community and I tell you it's a saving grace. I work in tech support, for a small company (of about 22 people total) who service the tire retreading industry. I support the software (run on a unix korn shell platform) and hardware (symbol pocket pc's and palm computers) and I've got stories just like the rest of you.
What makes it infinitely worse, is that I have to deal with Tire Retreaders. The most blue collar worker you could ever imagine, and most don't own a computer themselves.
For instance, yesterday, I had to explain what the cursor was, and that it wasn't someone with a foul mouth.
I swear, I couldn't make this shit up.
Anywho, just wanted to say hey to all the other TSRs out there!