...Does it give you an error message??"
"oh no... It is just printing really bad, it's smearing almost a few lines distance"
"When did this start happening"
"After I cleaned it this morning"
"What did you use to clean it?"
"Q-tips and nail polish remover"
uuum, yeah. . Anyway, I too work technical support, for a chain of supermarkets. Problems ranging from registers acting posessed, and headquarter office printer problems. Fun fun. saw the community and I had to join. :)